Eatrion User Agreement

1. Scope

This agreement applies to all services you use through the Eatrion client, website, or related service pages, including but not limited to:

• Registration and sign-in using a phone number and verification code;
• Food logging, nutrition analysis, and health data management;
• Recognition and analysis of food images taken with the camera or selected from your photo library;
• AI-generated foods;
• AI recommendations for recipes and individual meal plans;
• Community posts, check-in sharing, comments and replies, likes, reports, message notifications, and other interactive services;
• The Membership Center, Lite/Pro benefits, subscriptions and payments, automatic renewal, restoring purchases, and related management services;
• Account information management and related services.

2. Account Registration and Sign-In

You may register and sign in using a phone number and verification code. To verify your identity and manage account security, you need to provide your phone number and complete code verification.

You must:

• Register with a genuine, lawful phone number that can receive text messages;
• Safeguard your account, verification codes, and sign-in credentials, such as access tokens and refresh tokens;
• Accept the corresponding responsibility for actions taken under your account.

If you discover account theft, unusual sign-ins, or other security risks, please report them immediately through the “Contact Us” section of this agreement.

3. Description of Services

This app is a tool to support healthy eating. Its current main features include:

• Food logging and viewing nutritional data;
• Personalized dietary suggestions based on information you enter;
• Taking photos, reading images from your photo library, and AI analysis of food images;
• AI-based generation and editing of food nutrition information;
• AI-based recommendations for recipes and individual meals;
• Community posts, health check-in sharing, comments and replies, likes, reports, and message notifications;
• Membership status queries, membership product listings, benefit comparisons, membership payments, automatic renewal, renewal, upgrades, restoring purchases, and subscription management.

Please understand that AI-generated content is based on model inference and may contain bias, omissions, or inaccuracies. It should not replace professional medical, nutritional, or other professional advice.

4. Rules of Use

When using this app, you must not:

• Violate laws, regulations, public order, or accepted moral standards, or infringe on others' lawful rights and interests;
• Post, enter, store, or distribute unlawful, infringing, harassing, insulting, violent, obscene, or other inappropriate content;
• Disrupt normal service operation through system vulnerabilities, malicious scripts, automated tools, or other means;
• Use this app for cheating, artificially inflating metrics, scraping, reverse engineering, or other unauthorized activities;
• Upload, photograph, or provide images that involve others' privacy, are obscene or pornographic, violate laws or regulations, or are unrelated to the purposes of healthy eating services;
• Submit highly sensitive information unrelated to the service in AI inputs, such as identity document numbers, bank card numbers, account passwords, or biometric information;
• Frequently post meaningless content, flood the community, spam, repeat posts, maliciously divert traffic, artificially inflate likes or comments, solicit engagement, or otherwise disrupt community order;
• Post false or misleading content, infringe on others' rights, disclose others' private information, encourage dangerous weight loss or excessive exercise, or post other inappropriate community content;
• Obtain membership benefits through fake transactions, malicious appeals, abnormal devices, or other improper means.

5. Special Terms for Community Features

• 1. You may publish text and image posts, weight check-ins, food shares, exercise check-ins, and other content. You may also comment or reply, like, report, view your own posts, and receive message notifications.
• 2. You must sign in before posting, commenting, or replying. Some public posting features may require a linked phone number to meet online content management, account security, and legal compliance requirements.
• 3. You are responsible for the text, images, health record snapshots, comments, and replies you publish and must ensure they do not infringe on others' portrait rights, reputation, privacy, intellectual property, or other lawful rights and interests.
• 4. You must not frequently post meaningless content, flood the community, spam, repeat posts, maliciously divert traffic, artificially inflate likes or comments, solicit engagement, or otherwise disrupt community order.
• 5. You must not post unlawful content, false or misleading information, fraudulent advertising, abusive or harassing content, pornographic or vulgar content, violent or terrorist content, content that violates privacy or discloses others' information, or content encouraging dangerous weight loss or excessive exercise.
• 6. When you voluntarily share weight, food, or exercise records or related images, that content may be displayed in the community. Choose the scope of public disclosure carefully and avoid uploading sensitive information such as identity document numbers, contact details, detailed addresses, medical records, or diagnostic certificates.
• 7. To maintain community order and meet legal requirements, we may place reasonable limits on posting, commenting, interactions, uploads, and other actions, and adjust them as needed for safety, user experience, and risk management.
• 8. We may review community text, images, and displayed shared records manually or automatically. For content suspected of violating rules or reported by users, we may reject publication, delete or hide it, limit its visibility, restrict features, suspend or terminate account use, preserve evidence, or report it to competent authorities as required by law.
• 9. You may report posts, comments, or replies that you believe violate rules. We will handle reports based on their content, review results, and community rules, but may not notify you individually of every outcome.

6. Special Terms for AI Features

• 1. Information you provide, including prompts, preferences, dietary restrictions, and food photos you take or upload, will be used for AI analysis and to generate results.
• 2. AI outputs are for reference only and do not constitute medical advice, diagnosis, or a treatment plan.
• 3. People with chronic conditions or allergies, pregnant or breastfeeding people, children, and other groups with special needs must use relevant suggestions under professional guidance.
• 4. You bear the risks and consequences resulting from your improper use of AI outputs.

7. Membership Services, Subscriptions, and Payments

7.1 Membership Benefits

This app may offer membership plans such as Lite and Pro. Different plans may include different AI dietary analysis allowances, cloud data retention periods, weekly nutrition reports, recipe tracking, and other benefits, as displayed in the Membership Center and on the actual purchase page.

Membership benefits are digital service entitlements for use within this app solely by the holder of the account that activated membership. They may not be transferred, rented, lent, sold, or used for other commercial purposes.

7.2 iOS Auto-Renewing Subscriptions

When you activate membership on iOS, subscription payments are made through your Apple ID and the App Store. Apple handles billing, automatic renewal, subscription cancellation, and invoices.

Unless you cancel before the current subscription period ends in accordance with Apple's subscription management rules, your subscription may renew automatically. You may cancel on your Apple ID's subscription management page. After cancellation, membership benefits generally remain available until the end of the current paid period. Renewal, billing, cancellation methods, and timing requirements are subject to the information displayed by Apple and Apple's official rules.

If you change devices, reinstall the app, or find that your membership status has not synchronized, use “Restore Purchases” in the iOS Membership Center to synchronize any subscription that is still valid under the same Apple ID. Restoring purchases does not create a new order or replace Apple's subscription management options.

7.3 HarmonyOS NEXT Auto-Renewing Subscriptions

When you activate membership on HarmonyOS NEXT, subscription payments are made through your HUAWEI ID and Huawei AppGallery IAP. Huawei AppGallery handles billing, automatic renewal, subscription cancellation, and invoices.

Unless you cancel automatic renewal before the current subscription period ends in accordance with Huawei AppGallery's subscription management rules, your subscription may renew automatically. You may select “Manage Subscription” in the app's Membership Center or visit Huawei AppGallery's subscription management page to cancel automatic renewal. After cancellation, membership benefits generally remain available until the end of the current paid period. Renewal, billing, cancellation methods, and timing requirements are subject to the information displayed by Huawei AppGallery and its official rules.

7.4 Android Membership Payments through Alipay

When you activate membership on Android, this app currently accepts membership payments through Alipay. As shown on the purchase page, you may activate or renew membership for 1 to 3 months and renew while membership is still valid. Lite members may upgrade to Pro by paying the difference for the remaining validity period. Upgrading does not extend the original expiry date. The final amount is determined by the Alipay order created by the server.

Android memberships do not renew automatically through an Apple ID. The payment status of an Alipay order is determined by Alipay notifications, server-side order queries, and confirmation by this app's server. Unpaid orders may be canceled where supported. For paid orders, membership benefits will be activated, renewed, upgraded, or compensated according to the server's confirmed result.

7.5 Cancellation, Refund Restrictions, and Order Issues

Membership benefits are digital goods or digital service entitlements. Once payment succeeds and membership is activated, renewed, or upgraded, delivery of the relevant digital entitlements is considered to have begun, and refunds are not supported. Before purchasing, please confirm your account, membership plan, purchase platform, amount, and validity dates.

You may cancel future automatic renewals or unpaid orders in accordance with platform rules. Canceling future subscription periods does not affect benefits already activated for the current paid period.

If there is a duplicate purchase across platforms, a delayed payment callback, a server-side purchase verification error, or an unsynchronized order status, please report it through the “Contact Us” section of this agreement. Based on the actual payment and entitlement status, we will synchronize your membership status, provide missing entitlements, or convert them into local membership compensation. As a general rule, an active membership should continue to be managed through the original purchase platform to avoid duplicate purchases.

8. Intellectual Property and Content Authorization

Intellectual property rights in this app's software, interface, logos, documents, and related content belong to us or the respective rights holders.

For content you upload, enter, or publish, including text, preferences, notes, community posts, comments, and images, you warrant that you hold the necessary lawful rights and authorize us to process, store, display, and transmit it to the extent necessary to provide services, display content, enable community interactions, review content, manage security risks, and resolve disputes.

Without our written permission, you may not copy, distribute, rent, sell, reverse engineer, or use this app's content for other commercial purposes.

9. Privacy and Personal Information Protection

We value the protection of your personal information and will process it in accordance with the Eatrion Privacy Policy.

The Eatrion Privacy Policy forms an integral part of this agreement and has the same legal effect.

10. Service Changes, Interruptions, and Termination

To the extent permitted by laws and regulations, we may adjust our services as our business develops, including upgrading or optimizing features, or suspending or terminating some services.

If you violate this agreement or applicable laws or regulations, we may, as appropriate, restrict features, suspend services, terminate account use, or take other measures, and reserve the right to hold you liable.

11. Disclaimers

You understand and agree that:

• The nutrition analyses, recommendations, and AI results provided by this app are solely for reference in health management;
• This app does not provide medical services such as diagnosis, prescriptions, or emergency treatment guidance;
• Community content is primarily published by users and does not represent our views or commitments. Experiences, suggestions, or health data posted by other users are for reference only;
• For service interruptions, delayed membership status synchronization, or data issues caused by network or device problems, third-party service failures, force majeure, payment platform or app store processing delays, or similar factors, we will make reasonable efforts to resolve the issue but do not assume liability beyond that required by law.

12. Limitation of Liability

To the maximum extent permitted by law, we are liable only where we are legally at fault and that fault directly causes your loss.

We are not liable for indirect, incidental, or punitive damages, or loss of anticipated benefits, except where mandatory law provides otherwise.

13. Terms for Minors

If you are under 14, you must use this app with your guardian's consent and guidance. Guardians must supervise minors' registration, sign-in, membership activation, and use of the app.

When using community features, minors should publish content carefully under a guardian's guidance and avoid publicly disclosing sensitive personal information such as weight, contact details, school, home address, or medical records.

14. Updates to This Agreement

We may update this agreement in response to changes in laws, regulations, or our business. Updated versions will be published on in-app pages or our website.

If an update affects your significant rights and interests, we will notify you in a reasonable manner. Continuing to use the services after an update constitutes acceptance of the updated agreement.

15. Governing Law and Dispute Resolution

The formation, effectiveness, performance, interpretation, and dispute resolution of this agreement are governed by the laws of mainland China.

In the event of a dispute, both parties should first seek an amicable resolution through negotiation. If negotiation fails, either party may bring an action before the people's court with jurisdiction at the location of the app's operator.

16. Contact Us